Due to the exponential growth of our business we are no longer able to handle the volume of technical questions we receive by telephone. Therefore all communications with us must be via email at mail@petsandponds.com Since implementing this policy in March of 2015 we have been able to offer exceptional order fulfillment speeds and answer the majority of our emails within one hour on business days. We do apologize for any inconvenience this may cause but it is the most efficient way for us to provide quick and accurate replies to your questions.
